La materialidad del encuentro. Una indagación del impression management en entornos organizacionales desde la materialidad de la interacción
PDF

Palabras clave

Goffman
Organización
Materialidad
Impression Management
Grounded Theory

Cómo citar

Morente, F. (2019). La materialidad del encuentro. Una indagación del impression management en entornos organizacionales desde la materialidad de la interacción. Revista Internacional De Organizaciones, (22), 207–229. https://doi.org/10.17345/rio22.207-229

Resumen

Más allá del utilitarismo, las organizaciones son un entorno fértil para la sociología. El concepto impression management ha ahondado en esta complejidad, pues evidencia las tensiones dramatúrgicas de los agentes. A pesar de las diversísimas investigaciones con este concepto, se ha obviado la materialidad de las interacciones. Así, nuestro objetivo es investigar la impression management desde múltiples materialidades cotidianas, para entender el self -ser, apariencia- y generar teoría que aporte conocimiento sobre la socialización organizacional. En base al diseño grounded theory sobre siete casos, desgranamos la impression management en e-mails, chats, whatsapps, llamadas telefónicas, videoconferencias, reuniones y desayunos y, finalmente, definimos el concepto de 'ixtimidad' que contribuye a entender cómo los agentes luchan por proyectar sus imágenes en los otros.

https://doi.org/10.17345/rio22.207-229
PDF

Citas

Agar, Michael (1996). The professional stranger. An informal introduction to ethnography. New York: Academic Press.

Alter, Norbert (2013). L’innovation ordinaire. París: PUF.

Bailenson, John N., Beall, Alice C, Loomis, John, Blascovich, Jeremy y Turk, Michael (2004). “Transformed social interaction: decoupling representation from behavior and form in collaborative virtual environments”. Presence, 13(4): 428-441.

Baym, Nancy K. (2015). Personal connection in the digital age. Malden: Polity.

Becker, Howard S. (2017). Evidence. Chicago: University of Chicago Press.

Boden, Deirdre (1994). The business of talk. Cambridge: Polity Press.

Bolino, Mark C. y Turnley, William H. (2003). “More than one way to make an impression: exploring profiles of impression management”. Journal of Management, 29(2): 141-160.

Bouncken, Ricarda, Brem, Alexander y Kraus, Sascha (2016). “Multicultural teams as sources for creativity and innovation. The role of cultural diversity on team performance”. International Journal of Innovation Management, 20(1): 25-78.

Bourdieu, Pierre (1987). Choses dites. París: Éditions de Minuit.

Brown, Andrew (1997). “Narcissism, identity, and legitimacy”. Academic of Management Review, 22(3): 643-686.

Casey, Catherine (2002). Critical analysis of organizations. Theory, practice, revitalization. Londres: Sage.

Charmaz, Keith (2006). Constructing grounded theory. A practical guide through qualitative analysis. Londres: Sage.

Charon, Joel M. (2009). Symbolic interactionism. An introduction, an interpretation, an integration. New Jersey: Prentice Hall.

Clarke, Adele (2005). Situational analysis. Grounded theory after postmodern turn . Thousand Oaks, Estados Unidos: Sage.

Collins, Randall (1981). “On the microfoundations of macrosociology”. American Journal of Sociology, 86(5): 984-1014.

Collins, Randall (2004). Interaction ritual chains. Princeton: Princeton University Press.

Crane, Edward y Crane, Frank G. (2002). “Usage and effectiveness of impression management strategies in organizational settings”. Journal of Group Psychotherapy, Psychodrama and Sociometry, 25: 25-34.

Creswell, John W. (2009). Research design. Qualitative, quantitative, and mixed methods approaches. Los Angeles: Sage.

Crozier, Michel y Friedberg, Edhard (1977). L’acteur et le système. Les contraintes de l’action collective. París: Éditions du Seuil.

Daft, Richard L. (2013). Organization theory & design. Mason: South-Western-Cengage Learning.

Dalton, Melville (1959). Men who manage. Fusions of feeling and theory of administration. New York: Wiley.

Denstadli, John M., Grupsrud, Manfred., Hjorthol, Richard. y Julsrud, Thomas E. (2013). “Videoconferencing and business travel: do new technologies produce new interaction patterns?”. Transportation Research, Part C (29): 1-13.

Drory, Alon y Zaidman, Nicholas (2007). “Impression management behavior: effects of the organizational system”. Journal of Managerial Psychology, 22: 290-308.

Eisenhardt, Kathleen M. y Graebner, Melissa (2007). “Theory building from cases: opportunities and challenges”. Academy of Management Journal, 50: 20-24.

Fine, Gary A. (2010). Authors of the storm. Meteorologist and the culture of prediction. Chicago: University of Chicago Press.

Fine, Gary A. (2012). Tiny publics. A theory of group action and culture. New York: Rusell Sage Foundation.

Fortunati, Leopoldina (2005). “Mobile telephone and the presentation of self”, en Rich Ling y Per E. Pederesen (eds.) (2005). Mobile communication: re-negotiation of the social sphere. Londres: Springer.

Freidson, Eliot (1970). Profession of medicine. A study of the sociology of applied knowledge, New York: Dodd, Mead & Company.

Gaglio, Gérald (2011). Sociologie de l’innovation. París: PUF.

Gardner, William L. (1988). “Impression management in organizations”. Journal of Management, 14(2): 321-338.

Gardner, Wiliam L. y Cleavenger, Daniel (1998). “Impression management strategies associated with transformation leadership at the world class level”. Management Communication Quarterly, 12(1): 3-41.

Geertz, Clifford (1973). The interpretation of cultures. Nueva York: Basic Books.

Giacalone, Robert A. y Rosenfield, Paul (eds.). (1991). Impression management in the organization. Hove: Psychology Press.

Glaser, Barney G. y Anselm L. Strauss. (1967). The discovery of grounded theory. Strategies for qualitative research. New York: Aldine.

Goffman, Erving (1956). The presentation of self in everyday life. Edinburgh: University of Edinburgh.

Goffman, Erving (1961). Encounters. Two studies in the sociology of interaction. Indianapolis: Bobs-Merrill.

Goffman, Erving (1966). Behavior in public places. Notes on the social organization of gatherings. New York: Free Press.

Goffman, Erving (1971). Relations in public. Microstudies of the public order. New York: Basic Books.

Goffman, Erving (1981). Forms of Talk. Philadelphia: University of Pennsylvania.

Goffman, Erving. (1983). “The interaction order”. American Sociological Review, 48(1): 1-17.

Goffman, Erving. (1986). Frame analysis. An essay on the organization of experience. Lebanon: University Press of New England.

Gouldner, Alvin (1970). The coming crisis of western sociology. Londres, Inglatera: Heinemann.

Hammersley, Martyn y Atkinson, Paul (2007). Ethnography. Principles in practice. New York: Routledge.

Hoholm, Thomas y Araujo, Luis (2011). “Studying innovation processes in real-time. The promise and challenges of ethnography”. Industrial Marketing Management. 40: 933-939.

Javeau, Claude (1991). Au degré zero de la vie quotidienne : les symboles de la banalization. La Societé au Jour le Jour: París: PUF.

Jensen, Tommy y Sandröm, Johan (2015). “Normal deviants and Erving Goffman: Extending the literature on organizational stigma”. Nordic Journal of Working Life Studies, 5(4): 125-142.

Knouse, Stephen B. (1994). “Impression of the resumé: the effects of applicants education, experience, and impression management”. Journal of Business & Psychology, 9(1): 33-45.

Laberge, Yves (2016). “La theórie d’Erving Goffman sur l’interaction face-à-face pour comprendre le téléphone mobile et les SMS”. Recherches Sociologiques et Anthropologiques, 47(1): 205-211.

Ladner, Sam (2014). Practical ethnography. A guide to doing ethnography in the private sector. Walnut Creek: Left Coast Press.

Le Breton, David (2013). Anthropologie du corps et modernité. París: PUF.

Leonardi, Paul M. (2013). “Theoretical foundations for the study of sociomateriality”. Information and Organization, 23(2): 59-76.

Leonardi, Paul M. y Barley, Stephen R. (2008). “Materiality and change: challenges to building better theory about technology and organizing”. Information and Organization, 18: 159-176.

Leonardi, Paul M. y Barley, Stephen R. (2010). “What’s under construction here? Social action, materiality, and power in constructivist studies of technology and organizing”. Academy of Management Annals, 4(1): 1-51.

Manning, Peter K. (2008). “Goffman on organizations”. Organization Studies, 9(5): 677-699.

Marx, Gary T. (2017). Windows into the soul. Chicago: Chicago University Press.

Mayntz, Renate (1989). Sociología de la Organización. Madrid: Alianza.

McCarthy, Edward (2013). “The dynamics of culture, innovation and organizational change: a nano-psychology future perspective of psycho-social and cultural underpinning of innovation and technology”. AI & Society, 28: 471-482.

Mintzberg, Henry (1990). The structuring of organizations. A synthesis of research. Englewood Cliffs: Prentice Hall.

Mohamed, Amed A. y Gardner, William L. (2004). An exploratory study of interorganizational defamation. An organizational impression management perspective, en Organizational Analysis, 12: 129-145.

Mohammadmoradi, A., Ashrafi, H. y Fakhar R. (2014). “Impression management for the benefit of the organization or individual”. Indian Journal of Fundamental and Applied Life Sciences, 4(1): 1262-1297.

Morente, Fran (2017). Las estructuras habitadas. Ideocultura y praxis de la innovación (Tesis doctoral). Departament d’Economia i Empresa de la Universitat de Vic, Barcelona.

Morrill, Calvin (2008). “Culture and organization theory”. Annals of the American of Political and Social Science, 619(1): 15-40.

Nizet, Jean y Rigaux, Nicolas (2014). La sociologie d’Erving Goffman. París: La Découverte.

Oldenburg, Ray (1989). The great good places. Nueva York: Paragon House.

Parfit, Derek (1986). Reasons & Persons. Oxford: Oxford University Press.

Pettigrew, Andrew M. (1979). “On studying organizational cultures”. Administrative Science Quarterly, 24(4): 570-581.

Pinch, Trevor (2008). “Technology and institutions: living in a material world”. Theory and Society, 37: 461-483.

Pinch, Trevor (2010). “The invisible technologies of Goffman’s sociology. From the merry-go-round to the internet”. Technology & Culture, 50: 409-424.

Pollach, Irene y Kerbler, Eva (2011). “Appearing competent: a study of impression management in US and European CEO Profiles”. Journal of Business Communication, 48(4): 355-372.

Powers, Clark (1981). “Role-imposition or role-improvisation. Some theoretical principles”. Economic and Social Review, 14(4): 287-299.

Raghuram, Sumita (2013). “Identities on call: impact of impression management on Indian call centre agents”. Human Relations, 66(11): 1471-1496.

Ralston, Sarah M. y Kirwood, William G. (1999). “The trouble with applicant impression management”. Journal of Business and Technical Communication, 13: 190-207.

Richey, Michelle, Ravishankar, M.N. y Coupland, Christine (2016). “Exploring situationally inappropriate social media posts: an impression management perspective”. Information Technology and People, 29(3): 597-617.

Sacks, Harvey (2006). Lectures on conversation. Vol. I & II. Oxford: Blackwell.

Sallot Lynne M. (2002). “What the public thinks about public relations: an impression management experiment”. Journalism & Mass Communication Quarterly, 79(1): 450-164.

Scheff, Thomas J. (1990). Microsociology: discourse, emotion and social structure. Chicago: University of Chicago.

Shulman, David (2007). From hire to liar. The role of deception in the workplace. Ithaca: Cornell University.

Soran, Semih y Balkan, M. Onur (2013). “The effects of impression management tactics on emotional expressions: research on banking sector”. Journal of Global Strategic Management, 7(1): 154-165.

Stake, Robert (1995). The art of case study research. Thousand Oaks: Sage.

Stinchcombe, Arthur L. (1965). “Social structure and organizations”, en James P. March (ed.) (1965). Handbook of Organizations. Chicago: Rand McNally.

Strauss, Anselm. y Corbin, Juliet (1998). Basic qualitative research. Techniques and procedures for developing grounded theory. Thousand Oaks: Sage.

Taylor, Steven J. y Bogdan, Robert (1987). Introducción a los métodos cualitativos de investigación. La búsqueda de significados. Barcelona: Paidós.

Tidd, Joe, Bessant, John. y Pavitt, Keith (2011). Managing innovation. Integrating technological, market and organizational change. New York: Wiley.

Tournier, Michel (2004). Journal Extime. París: Gallimard.

Turnley, William H. y Bolino, Mark C. (2001). “Achieving desired images while avoiding undesired images: exploring the role of self-monitoring in impression management”. Journal of Applied Psychology, 86: 351-360.

Valenzuela, Hugo, Reygadas, Luis y Cruces, Francisco (2015). “Mi trabajo es mi vida. La incrustación de los mundos de la vida y del trabajo en empresas españolas”. Revista Española de Investigaciones Sociológicas, 150: 191-210.

Van Maanen, John y Barley, Stephen R. (1985). “Cultural organization. Fragments of a theory”, en: Frost, P.J, Moore, L., Louis, M.R., Lundberg, C.C. y Martin, J. (eds.), Organizational Culture. Beverly Hills: Sage.

Wägar, Karolina (2012). “Exploring the mundane and complex. The use of ethnography for studying customer-oriented learning”. Qualitative Market Research, .15(2): 165-187.

Waldvogel, Jörg (2007). “Greeting and closings in workplace email”. Journal of Computer-Mediated Communication, 12: 456-477.

Wang, Catherine L. y Ahmed, Pervaiz K. (2002). “The informal structure. Hidden energies within an organization”. Wolverhampton Business School Working Paper Series 2002, University of Wolverhampton.

Wayne, Sandy J. y Liden, Robert C. (1995). “Effects of impression management on performance ratings: a longitudinal study”. Academy of Management Journal, 38: 232-260.

Webb, Eugene J.; Campbell, Donald, Schwartz, Richard y Sechrest, Lee (1966). Unobstrusive reseach measures: non-reactive research in the social sciences. Chicago: University of Chicago Press.

Weick, Karl .E. (2005). Sensemaking in organizations. Thousand Oaks: Sage.

Weiss, Robert S. (1995). Learning from Strangers. The art and method of qualitative interview studies. New York: Free Press.

Yin, Robert K. (2011). Qualitative research from start to finish. New York,: Guilford Press.

Zavattaro, Staci M. (2013). “Social media in public administration’s future”. Administration & Society, 45(2): 123-158.

Zerubavel, Eviatar (2006). The elephant in the room. Oxford: Oxford University Press.

Creative Commons License

Revista Internacional de Organizaciones
se publica bajo una licencia Creative Commons Attribution-ShareAlike 4.0 International. Esta licencia permite a otros remezclar, retocar, y crear a partir de tu obra, incluso con fines comerciales, siempre y cuando te den crédito y licencien sus nuevas creaciones bajo las mismas condiciones. Así, cuando el autor/a envía su colaboración está explícitamente aceptando esta cesión de derechos de edición y de publicación. Igualmente autoriza a Revista Internacional de Organizaciones la inclusión de su trabajo en un fascículo de la revista para su distribución y venta.

Con el objetivo de favorecer la difusión del conocimiento, Revista Internacional de Organizaciones se adhiere al movimiento de revistas de Open Access (DOAJ) y entrega la totalidad de sus contenidos a diversos repositorios bajo este protocolo; por tanto, la remisión de un trabajo para ser publicado en la revista presupone la aceptación explícita por parte del autor/a de este método de distribución.

Métricas

Cargando métricas ...